FAQ.

Our regular hours of operation are:
Sunday 3PM – 12AM
Monday 4PM – 12AM
Tuesday 4PM – 12AM
Wednesday 4PM – 1AM
Thursday 4PM – 12AM
Friday 3PM – 2AM
Saturday 3PM – 2AM
Please note that our hours may sometimes differ due to ticketed events or venue buyouts – please refer to our events calendar for specific dates. 

Groups of 20 or less and guests looking to book the Taurus Room can book directly through Resy. If a date or time you’re looking to book is unavailable, we’re either full for reservations or aren’t taking reservations due to a special event.
For groups over 20 guests or special event inquiries, we ask that you fill out this form, and our team will get back to you with more info.
*Please note that booking info is only provided via email; we do not take bookings over the phone.

• General Reservations:
  We don’t charge a deposit in advance. However, deposit information is collected for large parties (10+) or during feature events to help alleviate last-minute cancellations or no-shows. Your card will not be charged unless the majority (over half) of your party does not arrive at the venue within 30 minutes of the reservation’s start time or if you cancel by noon the day before your booking. The charge is $10.00 per absent member of the party. You may request to change your reservation up to 24 hours before the booking. If you’re running late, please call us at (604) 879-1020.
• Taurus Room & Buyout Reservations:
  Unless otherwise specified, you may request to change or cancel your reservation up to 7 days before the event. Your card will not be charged unless your party does not arrive at the venue within 30 minutes of the reservation start time or in the event of a cancellation within 7 days of the event. 

Cancellation fees are as follows:

• Within 7 days of reservation: 50% of minimum spend
• Day of reservation: 100% of minimum spend

• Please fill out this form to provide us with more information. Please note that due to the high volume of emails we receive, we will only be in touch if there are opportunities available.

Email info@heros-welcome.com with a brief description of the missing/left behind item(s) and the date/estimated time it was lost/left. Please note that we donate unclaimed items after 30 days. 

Yes, we’re fully accessible with no ledges/stairs at the entrance, as well as two accessible stalls located in both restrooms.

Please note that we are a liquor primary establishment with a family food service extension so minors are permitted until 8PM daily. We require that there is a minimum of one parent/guardian present for every two children within a party. Minors must be supervised at all times and remain within 5 ft. of a parent/guardian at all times. All 19+ guests must have valid ID on them at all times.

Although we kindly ask that guests remove their hats upon entry to honour the legacy of the space’s former function as a Veteran’s Club, we want to ensure that all guests feel comfortable and welcome, so it’s more of a suggestion than an enforced rule. 

There is no free parking located on the premises. A private paid lot is located directly west of the building (not owned/operated by Hero’s Welcome). Paid meter parking is available on Main St.. Please check parking signs as the venue is not responsible for any parking tickets incurred. 

We accept cash (USD is taken at par), debit and major credit cards (including AMEX). We have two ATMs on site (one located outside on the east side of the building and one located inside the front doors).   

We charge a corkage fee of $20/bottle for outside wine and $15 for cakes. Apart from those items, we don’t allow outside food or alcohol. 

We’re excited that you’re celebrating with us! Please contact our team before booking to let us know that you’ll be bringing decorations. Limited decorations are permitted, although we do not allow glitter, confetti, or balloons filled with glitter/confetti. If affixing anything to the walls, only painters/masking tape is permitted (no push pins, finishing nails). Please note that you may be charged a cleaning or repair fee for additional cleaning or damage. 

Thanks Pool tables and arcade games take loonies and toonies. We require holding onto a piece of government-issued ID behind the bar to use a pair of darts. We have a change machine onsite that also takes tap ($1 fee for 10 x loonies). No prizes are awarded for high scores apart from a high five.

Yes! We’re proud to be the home of one of the few analog photobooths in the city, owned and maintained by Phototronic. $8 for four frames (accepts cash or credit card).  

Yes! Please ask one of our staff members for the network and password.